Full-time Job

Oct 28th, 2026 at 18:11
Call Centre & Customer Service
Remote
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Reference: 633

Job Details

🎧 Customer Success Associate

At Bizycorp Pvt Ltd, employees enjoy a fulfilling career laden with prospects for learning and advancement combined with a wholesome work-life balance. Team members work from the comfort of their homes while ensuring client satisfaction and maintaining strong work-life integration.

About the Role

Ekwa Marketing Inc. is seeking a dedicated Customer Success Associate to support daily operations, ensure client satisfaction, and maintain robust client relationships in a fully remote work environment aligned with US client schedules.

What You Will Do

Assist the Customer Success Manager in daily operations to drive client satisfaction and retention.
Coordinate follow-up tasks, track client progress, and generate daily management reports.
Communicate with clients and their office staff via calls, emails, and texts within strict deadlines.
Create documents, spreadsheets, and slide decks as required.
Learn and utilize specialized software for database audits, data extraction, and analysis.

What You Need

Outstanding written and spoken communication skills in English.
Prior experience in customer service, complaint management, or client communication.
Fundamental computer literacy with proficiency in tools like Skype, Zoom, and Google Docs/Spreadsheets.
Full-time commitment with strict adherence to deadlines and required work hours.

Work Arrangement

Full-time remote work from home.
Schedule: 8 hours daily between 6.30 PM and 5.30 AM, plus additional hours if required.
Remuneration: Starting from 90,000 LKR (inclusive of basic and fixed allowances) with EPF/ETF, paid leave, professional training programs, and annual performance rewards.

How to Apply

Apply through the organisation's careers page via the Apply button.

Contact Information