Customer Success Manager

🤝 Customer Success Manager

Pavago is hiring a Customer Success Manager on behalf of a client to manage client relationships, support onboarding, and drive customer retention. This remote role offers professionals in Sri Lanka the opportunity to support U.S.-based businesses.

About the Role

Pavago is seeking a dedicated Customer Success Manager to oversee client accounts, enhance satisfaction, and manage long-term customer value for U.S.-based clients.

What You Will Do

• Serve as the primary point of contact for assigned customers and build lasting relationships
• Support new customers through onboarding and implementation processes
• Proactively identify retention risks and address customer concerns before escalation
• Recognize and coordinate upsell and cross-sell opportunities during client interactions
• Maintain accurate records of customer interactions and account health in the CRM

What You Need

• 2+ years of experience in customer success, account management, or client services
• Excellent spoken and written English proficiency
• Strong relationship-building, organization, and follow-through capabilities
• Ability to handle difficult customer conversations professionally and remain calm under pressure
• Comfort working independently in a remote environment

Work Arrangement

• Full-time remote work
• Hours aligned with U.S. business hours

How to Apply

Apply through the organisation's careers page via the Apply button.

Contact Information

• Apply: https://apply.workable.com/j/2265994A92

Pavago is hiring a Customer Success Manager on behalf of a client to manage client relationships, support onboarding, and drive customer retention. This remote role offers professionals in Sri Lanka the opportunity to support U.S.-based businesses.