L2 Systems Engineer

💻 L2 Systems Engineer

Locations: Colombo

dijital-team-pty-ltd is a professional managed IT services provider that helps businesses maximise the value of their technology through reliable, process-driven IT support. The organisation focuses on aligning systems with best practices, reducing technology risks, and simplifying IT management.

About the Role

As an L2 Systems Engineer, you will join the Centralised Services Team to deliver reliable technical support and service outcomes in a managed services environment. You will work closely with senior technical leadership to maintain secure IT systems, resolve service requests and alerts, and drive continuous service improvement.

What You Will Do

• Manage assigned service requests, maintain accurate records, and escalate issues following defined procedures
• Monitor backup success, handle patching activities, and address critical vulnerabilities across managed devices
• Respond to alerts and manage tools like Intune to automate repetitive tasks and improve service efficiency
• Communicate progress clearly with customers and educate them on IT best practices
• Apply change control procedures and collaborate with third-party vendors and internal team members
• Create and update comprehensive technical and user documentation

What You Need

• At least 5 years of experience in IT infrastructure, systems engineering, or managed services
• Advanced Microsoft 365 and Azure administration skills
• Proficiency in PowerShell scripting, automation, endpoint management, and security best practices
• Strong customer service, troubleshooting, and verbal or written communication skills
• Relevant Microsoft certifications

Work Arrangement

• Full-time
• Flexible remote or office-based work arrangement
• Paid in Australian Dollars with additional benefits including certification reimbursements

How to Apply

Apply through the organisation's careers page via the Apply button.

Contact Information

• Apply: https://jobs.lever.co/dijital-team-pty-ltd/fbe6cbc6-45b9-42da-81c0-6501c534aa6c

dijital-team-pty-ltd is a professional managed IT services provider that helps businesses maximise the value of their technology through reliable, process-driven IT support. The organisation focuses on aligning systems with best practices, reducing technology risks, and simplifying IT management.